Choice a right in england but what about scotlands. If you have been referred to a hospital or clinic through the nhs ereferral service, booking your appointment online is easy, safe and secure. The model, originally developed in 2012, provides a useful organising framework for sustainable change and transformation that delivers real benefits for patients and the public. Find an appointment wirral university hospital nhs. For each hospital, a specific list of treatments is covered by the scheme. It is an nhs scheme that allows patients in england to choose the hospital they want to go to for their treatment and book an appointment on a date and time that suits them. Patient choose and book royal bournemouth hospital. It allows patients to choose their initial hospital or clinic appointment, and book it. Choose and book is one of the first schemes that brings about this change, allowing you to choose the hospital where you will be seen by a specialist.
However if you want to have one of these treatments, and it is available in your area under the aqp system, then you can ask to be treated in a private. You may have more than one hospital or clinic to choose from. It is used by over 1,100 nhs organisations and their patients to choose, book and change over 70,000 referral appointment requests every working day. More information about hospitals is available on the nhs choices website. We know for most people, being referred to hospital is an uncertain and. You can book, cancel or change a hospital appointment by contacting a hospital directly by phone. The ers manage your referral website is easy for patients to use. The government is committed to giving patients greater choice and control over how they receive their healthcare, and to empowering patients to. You will also be able to choose the date and time of your. Nhs, which allows you to choose a hospital or clinic and book an appointment at a. You may also choose your clinical team led by a consultant or named healthcare professional. Choose and book sends a request to the hospital to cancel the appointment and. The nhs ereferral service is an electronic booking service for people living in england. In august 2014 i was fortunate enough to be admitted to bmi healthcare as an nhs patient under the choose and book scheme.
Liberating the nhs launched on 12 july are unparalleled, unprecedented and ambitious. Choose and book was an ebooking software application for the national health service nhs in england which enabled patients needing an outpatient appointment to choose which hospital they were referred to by their general practitioner gp, and to book a convenient date and time for their appointment originally designed simply as an electronic booking system, choose and book. Use the hospital pals service to ask specific questions. Helping patients manage their referral online nhs digital. Rang them up and they said they would write to the hospital and i would hear in two weeks. As an nhs patient receiving treatment at a nuffield health hospital you can focus on your treatment and recovery without the worry of hospital borne infections. If this is the case we either make contact with you by phone or you will receive a letter from us. Please find below a list we have compiled of the most frequently asked questions about nhs ereferrals and making an outpatient appointment. When you and your gp agree you need to see a consultant, you will be able to choose your first outpatient appointment. If youre unsure about which hospital or clinic to choose, your gp can advise you on what might be the best choice for you.
The national electronic appointment booking service choose and book will be replaced by a new system later this year as part of a ministerial push to make all referrals electronic by 2018. The idea behind choose and book is that the patient and family will have a choice of where they are treated and when. Nhs hit by new tech failure as it scraps patient booking. Nhs choose and book appointment system will be replaced the bmj.
The waiting times guarantee entitles patients to choose another hospital, if their local hospital cannot meet the prevailing waiting times target. If your gp decides that you need to see a specialist, you can request to have treatment from a list of private hospitals or clinics. You can also use the nhs ereferral service if you have received a letter saying you can use this system. When it first became evident that i had a problem, i was seen at a local gynaecology clinic where i received limited explanations and virtually no information about choice of treatments. We are continually improving the service and many changes have already. Introduced by the labour government in 2004, choose and book allows general practitioners gps to offer their patients a choice of place, date, and time for their first. However, you will have to get a referral from your gp to see a consultant.
When you and your gp agree that you need to see a specialist, you will be able to choose from at least four hospitals or clinics. Nhs hit by new tech failure as it scraps patient booking system. However if you want to have one of these treatments, and it is available in your area under the aqp system, then you can ask to be treated in a private hospital rather than the equivalent nhs unit. When you and your gp agree that you need to see a specialist you will be able to choose from a list of hospitals or clinics.
Choose and book york teaching hospital nhs foundation trust. Due to covid19 coronavirus, we are having to make temporary changes to. Choose and book is a national service that combines electronic booking and a. All nuffield health hospitals have vigorous cleaning standards, and keeping our hospitals clean and free of mrsa and c.
It allows them to book, check, change and cancel their appointments online without help from the practice. The change model is a framework for any project or programme that is seeking to achieve transformational, sustainable change. It can be done while youre at the gp surgery, or online, using the shortlist of hospitals or services provided in your appointment request letter. You can book, cancel or change a hospital appointment by contacting a hospital directly by phone or through their website. Handling outpatient hospital appointments, ers provides realtime information about available services and clinicians.
Mar 23, 2010 patients say that when it works well, choose and book is a great system, allowing them to choose a hospital outpatient appointment from a range of options while sitting with their gp. You can book your appointment via the nhs ereferral service. Booking appointments if your gp has not used the nhs ereferral service system previously known as choose and book to make your appointment, we will have received a referral letter from them. An nhs patient having surgery at a private hospital may not get the same range of added benefits as patients funding their own care, although their medical care is identical. The nhs constitution gives people living in england the right to choose where to receive treatment. Choose and book was an ebooking software application for the national health service nhs in england which enabled patients needing an outpatient appointment to choose which hospital they were referred to by their general practitioner gp, and to book a convenient date and time for their appointment. Nhs ereferral service previously known as choose and book. Added new messages for appointment cancellation, changed message. Choose and book is a national service that combines electronic booking and a choice of place, date and time for first hospital or clinic appointments.
Anyone involved directly or indirectly with the nhs in england will be. In january 2005, she was appointed as the national implementation director for choice and choose and book. However, you will have to get a referral from your gp to see a. The nhs ereferral service ers provides an easy way for patients to choose their first hospital or clinic appointment with a specialist. Nhs choose and book appointment system will be replaced. Mar 24, 2020 the nhs ereferral service ers provides an easy way for patients to choose their first hospital or clinic appointment with a specialist. Choose and book is the service that lets you book, change or cancel a routine hospital appointment either online or by phone. May 10, 2014 the nhs is quietly ditching an electronic booking system for outpatient appointments, choose and book, which has cost. Using the nhs ereferral service your doctor can refer you for treatment at a bmi healthcare hospital. It allows you to choose from different hospitals and clinics across england including some private hospitals. Nhs ereferral service previously choose and book the royal berkshire nhs foundation trust offers two week wait, urgent and routine new outpatient referrals by ereferral for all applicable outpatient services. Change, cancel or enquire about your hospital appointment.
Does anyone have an alternative number for the nhs choose and book call centre which, i am told, is in milton keynes. Nhs ereferral service previously known as choose and book we know for most people, being referred to hospital is an uncertain and sometimes worrying time. Nhs patients i private hospitals i spire healthcare. You can choose any hospital or clinic within england funded by the nhs this includes nhs hospitals and some independent hospitals and clinics. Choose and book was used by about 40,000 patients every day to book hospital appointments online, although another 40,000 still chose to rely on. Dr foster website dr foster is an independent organisation which collects and surveys information on the availability and quality of health services in the uk. The nhs announced this week that it plans to replace choose and book with an ereferral service by the end of the year, using the latest agile and open technologies. Unless you have been told to contact the hospital directly, you should telephone the wirral booking office on 0151 604 7501 monday to friday between the hours of 8. The nhs ereferral service ers is a flagship nhs system. The nhs ereferral service ers combines electronic booking with a choice of place, date and time for first hospital or clinic appointments. You can read more about our cookies before you choose. The nhs ereferral system replaced choose and book in june 2015. Find out more about choosing a hospital or consultant and choosing a mental health service.
You can also choose a clinical team led by a consultant or named healthcare professional, as long as that team provides the treatment you require. At leicesters hospitals we aim to make sure that your experience of healthcare is as trouble free as possible. Can i book all my hospital appointments through nhs ereferrals. Gp surgeries tend to refer to local hospitals and services however if you want to be referred somewhere else in. Use the care quality commission website to compare performance. Through the nhs, if you have a recurring problem and need surgery or other treatment, you can choose which consultant you want to see. Once you have decided which hospital you want to go to and when, you can then book your appointment. Choose and book implementation manual nhs developer network. Choose and book choose and book was an ebooking software application for the national health service nhs in england which enabled patients needing an outpatient appointment to choose which hospital they were referred to by their general practitioner gp, and to book a convenient date and time for their appointment.
You may be able to book it in the gp surgery at the point of referral, or later at home on the phone or online. Patients can choose their initial hospital or clinic appointment and book it in the gp surgery at the point of referral or later at home on the phone or online. If you are selfisolating, please do not attend the hospital. Book an appointment using the nhs ereferral service. Find out about the nhs ereferral service, including how to book an. Nhs ereferral service previously choose and book the royal berkshire nhs foundation trust offers two week wait, urgent and routine new outpatient referrals by ereferral for all applicable outpatient services exclusions include oncology and maternity. I cannot find an alternative number on the relevant nhs websites. When you give birth you should be able to choose to do so. Choose and book was used by about 40,000 patients every day to book hospital appointments online, although another 40,000 still chose to rely on paperbased referrals, nhs englands technology. The nhs is introducing a new way of being referred to hospital for treatment, which will change the way your child is referred here for an appointment. Choose and book service this site will give you further information about choose and book and access to the electronic booking system. Patients can take control and book their own appointment on a convenient date and time and at their preferred hospital or clinic if there is a choice. It allows patients to choose their initial hospital or clinic appointment, and book it on the spot in the surgery or later on the phone or via the internet. Use the nhs choices website to choose your hospital, compare hospitals and give feedback on your experience.
It allows patients to choose their initial hospital or clinic appointment, and book it on the spot. Can i get treatment in a private hospital under the nhs. I kept getting reminder letters saying that i hadnt booked my appt and kept ringing them up to have them say that i would hear from the hospital soon. Choose and book is a national it system that enables patients to choose where they wish to attend their first outpatient appointment and to book a convenient date and time from the choices available to them at their gp surgery. The nhs announced this week that it plans to replace choose and book with an ereferral service by the end of the year, using the. For more information on choose and book services, click here. Introduced by the labour government in 2004, choose and book allows general practitioners gps to offer their patients a choice of place, date, and time for their first outpatient appointment. The trust first implemented choose and book to book first outpatient appointments in september 2005. Nhs choose and book cornwall hip clinic duchy hospital. Patients can choose their initial hospital or clinic appointment, which they can then book online a telephone service is also available or in the gp surgery at the point of referral. You may be able to book it in the gp surgery at the point of referral, or later at home on the. Choose and book is a service that lets you choose which hospital or clinic you wish to attend and enables you to book your first appointment.
Use the choose and book website to change your appointment to suit you. Details for changing or cancelling clinic appointments for nhs treatment at barnet hospital, chase farm hospital or the royal free hospital. On the internet by accessing nhs ereferrals through nhs ereferrals you will need to have your ubrn and password to hand. The nhs ereferral service ers combines electronic booking with a choice of place for first hospital or clinic appointments. Scotland is also rolling out a computerised outpatient booking system patientfocused booking similar to the english choose and book system. If youre a patient, book or manage your ereferral visit nhs. The nhs ereferral service is a national electronic referral service that allows you to choose the place, time and date for your first outpatient appointment. By using this site, you will be able to make more informed decisions on how. Its the 0845 608 8888 number you now have to use when you need to book an appointment with a hospital consultant via your local gp surgery. Bookings can be made online, using the telephone, or directly in the gp surgery at the time of referral. If you want to cancel or change your appointment, you can. You can choose the date and time of your appointment. For information on coronavirus please go to our page on coronavirus.
Patients can be reassured that your safety is our top priority. Advice and guidance a tool to support referral management. Jane moved to nhs north west in november 2007 where she held executive responsibility for the professional leadership of nursing, quality, performance as well as qipp, commissioning and for a time deputy chief executive officer. Dec 11, 2014 in august 2014 i was fortunate enough to be admitted to bmi healthcare as an nhs patient under the choose and book scheme. Scotland is also rolling out a computerised outpatient booking system patientfocused booking similar to. You can change your cookie settings at any time using our cookies page. You will also be able to choose the date and time of your appointment.
On the telephone by contacting the national telephone appointments line tal on 0345 608 8888 between 7am and 10pm. Nhs ereferral service ers mid essex hospital trust. If you are not sure if you should selfisolate, please go to if you are not selfisolating, please follow instructions received regarding your appointment. The ereferral service allows you to choose the time, date and hospital or clinic for your required treatment. Choose and book is a service that allows you to choose your hospital or clinic and book an appointment with a specialist. Claims that nhs choose and book system puts choice before.
832 944 770 502 597 130 779 317 1229 243 1367 188 675 706 1020 1345 1576 207 984 1133 811 40 519 117 1469 47 320 501 148 675 791 634 1382 1148 883 1208 1402 281 457 1132